Privacy Policy
Last updated: 5 Jan 2023
The purpose of this document is to inform you as to how The U Group & Co Limited ACN 610 817 831 (yksi, “us” or “we”) manages, collects, uses, and discloses personal information relating to you and other users of our website, extension for desktop web browsers, software applications, mobile applications, and other platforms. We conduct our business in compliance with relevant data protection legislation applicable to our business around the world and have implemented additional measures to protect your personal information,
yksi respects your privacy and is committed to protecting your personal information. We recognise that you should have the right to know what data we collect about you, how we use the collected data and what controls you have over that data.
We are in the business of operating, administering, and providing Shopper Receipt Panels, Market Research and Rewards Programs to help consumers when they shop online and offline and to help brands and retailers better understand consumer behaviours, needs and trends.
This Privacy Policy applies to the products, services, websites and mobile applications offered by yksi.
Please read this Privacy Policy carefully and contact our Privacy Officer at hello@yksi.app if you have any questions or concerns.
What information do we collect and process about you?
We may collect and process the following types of information:
Information you provide
We receive and store the information you enter on our websites or mobile applications (such as information contained in receipts that you upload into our mobile application) or you otherwise provide us in any other way.
Information from cookies
When you use one of our websites or click on a banner advertisement on a third party's website, we may send one or more cookies or similar technologies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (for example, that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
Log and other information
When you access one of our websites, emails, advertisements, or other content served by us or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your yksi account (Account) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Third-Party Platform Logins
yksi allows you to create new Account with us, and sign in, using your Facebook, Google or Apple account. If you create an Account using these third party providers, those platforms will get your permission to share certain information from your Facebook, Google or Apple account (as applicable) with us. This could include your user ID, first name, last name, email address, gender, date of birth, location, timezone and profile picture. This information is collected by those third parties and is provided to us under the terms of each entity’s Privacy Policy. You can manage the information that we receive from these platforms using the privacy and data settings in your Facebook, Google or Apple account (as applicable). If you created an Account using these platforms by mistake, you can delete your Account by contacting us via legal@yksi.app any time, or you can contact us via the Help Centre & live chat.
Connected Accounts
When using yksi, you may elect to connect your Account to other online accounts, such as your email account or online marketplace accounts, including Amazon. When you do this, your receipts for transactions made to that email address or through those marketplaces are automatically collected by our service and your receipt data is collected via our data collecting machine protocols. You can manage whether your yksi Account is connected with these third party accounts through our platform, or you can seek help by contacting us at legal@yksi.app any time, or via the Help Centre & live chat.
Your Emails
If you decide to submit your online receipts to yksi via email, you can forward them to the dedicated inbox or any other email we provide you from time to time. We will obtain information from the email receipts you forwarded to us regarding your online purchases including details of what was purchased, the vendor information, the total amount spent and the purchase date & time. We attempt to use machine protocols to extract personal information provided by our users at all times in order to limit the number of individuals within our organisation who have access to personal information. However, please note that when information is provided via email or otherwise in the form of an off-line receipt, such data collecting machine protocols may not function as intended and we may need to have a member of our staff review that information in order to provide our services.
You should forward such email receipts only if you are comfortable with sharing the information with us.
Surveys
The yksi mobile application may request permission to send you emails or push notifications containing links to surveys in which we would like you to participate, and may also present you with surveys within the application itself. If you participate in these surveys, we will collect and store your answers to the surveys. We will provide further information regarding the purpose of these surveys, including how we use and disclose personal information collected in connection with them, specifically for each survey we provide.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the App from a mobile device.
Third-Party Data
Information about you from third parties that is publicly available, such as personal information and estimated demographic information. If you connect your Account to the third party and grant the Site permission to access this information.
We will collect Receipt Information from the merchants in the cases where you have provided us with access to an online account.
We may receive information about you from third-party companies that specialise in collecting publicly available information. This may include estimated demographic information and information from public registers, such as the electoral register.
We may receive information about you from other sources. This may include demographic information from data collection companies and others in order for us to offer anonymous market research reports to clients and partners.
We may link information about you that we collect from these third parties with other information that we collect about you.
Other
We may collect other information that may be considered personal information under certain applicable privacy laws, which may include inferences we have drawn from any of the information listed above.
How do we collect your personal information?
How we collect your personal information is often dependent upon the type of information that we collect. As such, descriptions of how we collect your personal information are included on an information-type-by-information-type basis in the sections above. That being said, the sources of personal information that we collect can be generally summarised as follows:
directly from you when you use our App or other aspects of our platform or otherwise use your Account to provide information to us;
from your devices, through interaction between your device and our platform or third parties’ platforms and associated cookies;
from third party service providers who provide services on our behalf;
social networks or device platforms such as Facebook, Google and Apple;
online advertising services and advertising networks;
operating systems and platforms; and
data brokers or analytics providers.
How do we use your information?
Enhance the services we provide you and contact you.
We use your personal information to investigate complaints, claims, and disputes. We also use your personal information to improve site and service performance and the delivery of our services, such as when you make inquiries into and provide feedback on our quality of service. We may also use personal information relating to you to understand your preferences, develop new products and features, or personalise to improve the products we offer you.
We may also use this information to keep you updated of new features (subject to our compliance with applicable anti-spam laws). We will do so by sending you emails and sending you in-application push notifications.
For market research purposes
When you upload receipts to yksi, we aggregate this receipt information with millions of other receipts and de-identify your receipts so that it does not contain any specific personally identifiable information. This aggregated information is then used to provide clients with anonymous market research reports, consumer insights and trends.
We collect information about you when you sign up as a Member, when you complete surveys and upload your shopping receipts as a Member. The information we collect about you and your household will only be used for market research purposes and to prepare reports to present to clients. The data will only be analysed in aggregate and never at the individual level. Our clients never see any single individual’s personally identifiable information.
We may disclose the information we collect about you and your household to third parties to outsource certain tasks, such as to companies who complete more data analysis, or for online surveys. We may also disclose the information we collect about you and your household to related third parties that are located in Australia and overseas.
In certain situations, data regarding your purchase habits and shopping preferences that you have provided to yksi may be de-identified and provided to third parties for market research or data analytics purposes. While this data may not be aggregated, our systems de-identify this information to ensure that all personally identifying information is removed before it is provided to third parties. You consent to us disclosing your information in this manner by using our App or our platform, and we reward you for doing so through your participation in our various reward programs. For further information regarding this process, please refer to the ‘Sale of Personal Information’ section below. You may opt-out of the transfer of your information in this manner at any time through our platform or by contacting legal@yksi.app.
Where we do provide your information to third parties we will always take reasonable steps to ensure that your privacy is protected, as further described below.
To deliver personalised advertisements and other information to you
We may use the information that we collect and the Advertising ID (or Advertising Identifier) on your mobile device to show you advertisements about our products and services in other marketing channels. For example, we may use the purchase information we collect about you from your emails or Facebook to deliver to you, via one or more of those channels, advertisements that we are promoting, think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Protect our rights or property or our Registered Users
We also may use the information we collect to the extent we believe it is appropriate to enforce or apply our rights under our Terms & Conditions, and/or to protect the rights, property or safety of yksi, our registered users and others.
This may include using personal information to detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity and prosecuting such individuals at our discretion, debugging activities to identify and repair error in our services or platform and other internal research and verification activities.
Fulfill legal and regulatory requirements
We may use the information we collect to comply with federal, state, provincial or other applicable laws and regulations.
How do we share your information?
Contests, monthly draws and surveys
We may promote or offer contests, monthly draws, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
We engage other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to send email and postal mail, analyse data, provide marketing services, process applications and provide customer service. Where we use service providers who might have access to your personal information, we select them carefully and require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to ensure that they maintain the confidentiality and security of your personal information and are allowed to access and use such information only as needed to perform their functions and for no other purposes..
Third party companies
We may share hashed versions of the personally identifiable information we collect with third-party market research and other unaffiliated companies who may use the information for any legally permissible purpose including but not limited to matching to additional data sets, data analysis and research reports.
Business asset transaction
In the event of an actual or prospective business asset transaction (such as any merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser's own business.
Protection of yksi and others
We may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. We may also disclose your information as we believe appropriate to enforce or apply our rights under our Terms and Conditions, or to protect the rights, property or safety of yksi, our related bodies corporate, our registered users and others, including exchanging information for fraud protection and credit risk reduction.
Sale of Personal Information
While we do not ‘sell’ your personal information to unrelated third parties on a general basis, we do strategically engage with third party service providers and affiliates that we consider may align with our business practices or which may otherwise offer services that are beneficial to you. Under certain applicable privacy laws, these practices are considered to be the ‘sale’ of your personal information to third parties for monetary or other valuable consideration. Under this definition, we may sell your personal information in the following ways:
(Market Data) We may share data related to your purchasing habits, receipts or survey responses with clients or third parties for market research or data analytics purposes. The data we share with third parties in this manner is de-identified, such that it may contain information about your purchasing habits and responses but no information that is likely to personally identify you. Such information generally is not personal information for the purposes of applicable privacy laws, however there may be circumstances where such data inadvertently includes your personal information or is otherwise specifically considered to be personal information at law (despite that it does not otherwise identify you). As such, and to ensure your data privacy is taken serious, we only share this data with your consent, which you provide when using our App or otherwise engage with our services. Common third parties with whom we provide market data include 84.51 LLC and NielsenIQ and its related bodies corporate, although we may engage other third parties in connection with your market data from time to time.
(Advertising Data) We may permit certain third party online advertising services to collect personal information about you through our App or on any of our platforms via automated technologies, such as cookies. These advertising providers may use personal information such as your online and device identifiers and your activity in connection with our services for online advertising purposes to place ads that are relevant or beneficial to you.
You have the right to opt out of these disclosures of your personal information as described further below.
Security of Your Account
We will take reasonable steps to protect the personal information we collect from loss, misuse, unauthorised access, disclosure, alteration, and destruction. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure your personal information from misuse and unauthorised access, disclosure, alteration or destruction, however you are responsible for maintaining the secrecy of your unique password and Account information, and for controlling access to emails between you and yksi, at all times. We are not responsible for the functionality, privacy, or security measures of any other organisation.
Collection of Information from Children
All of our products or services are not intended for use or purchase by users under the age of 18. yksi does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a person under age 18 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a person under 18, please contact us at legal@yksi.app.
Where your information is stored or disclosed
Your information may be stored and processed on our servers in the Australia, Singapore or United States. In addition, any of our related bodies corporate or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions (which include, Australia, Canada and the United States) may not provide the same level of protection for your information as the country in which you reside. We ensure that we do not send your personal information to third party recipients overseas without first taking reasonable steps to ensure that the recipient complies with applicable privacy laws and this Privacy Policy or without obtaining your consent or otherwise complying with all applicable privacy law. By signing up for an Account or using the yksi service, you agree that we may store, process and transfer your information as described in this Privacy Policy, including to overseas recipients.
Retaining Your Personal Information
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed or rendered such that it is unable to identify you.
Direct Marketing in Australia
Where we use your personal information to send you marketing and promotional information you will be provided with the opportunity to opt-out of receiving such information. Unless you exercise your right to opt-out of such communication, you will be taken to have consented to receive similar information and communications in the future.
Your rights under Applicable Privacy Law
Depending upon your jurisdiction and the jurisdictions in which we operate, you may have various rights under applicable privacy laws, notably including the Australian Privacy Act 1998 (Cth), the California Consumer Privacy Act of 2018 and various Canadian privacy laws including the Personal Information Protection and Electronic Documents Act. For consistency across our operations and as a commitment to providing the best service to our users, we provide the following rights to all of our users, regardless of the jurisdiction in which you are located.
Your Rights
Access
You are entitled to access the personal information we hold about you and may request that we correct any errors in the information we hold. We will take reasonable steps to allow you to access your personal information unless reasonable circumstances exist that would prohibit us from doing so.
Correction
We will correct your personal information where we are satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading. If we correct any personal information that we have disclosed to third parties we will take reasonable steps to notify those parties of the change or update.
Deletion
You have the right to request deletion of your personal information that we have collected about you, subject to certain exceptions.
Opt-out of Sale
You have the right to opt-out of the sale of your personal information, subject to certain exceptions. We may be unable to offer you certain aspects of our services to the extent you opt-out of the sale of your personal information in this manner.
Right to Know
You may request that we disclose to you what personal information we have specifically collected, used, shared or sold about you and why we have done so, subject to certain exceptions. While this Privacy Policy sets out these details on a general basis, you may request that we provide this information on a specific basis concerning your personal information.
Right to withdraw consent
To the extent that your consent is required for us to collect, use or disclose your personal information in accordance with this Privacy Policy and under applicable privacy law, you may withdraw your consent to certain uses or disclosures of your personal information.
You may exercise any of the above rights by by logging into the App and contacting us through our support channels or contacting our Privacy Officer at hello@yksi.app. In certain circumstances, we may need to verify your identity, including (in some circumstances) by verifying it with third parties before providing these rights to you and to continue providing our services to you.
We will not engage in discriminatory conduct regarding you for exercising any of your rights under this Privacy Policy or as applicable at law.
Depending on your location, you may have additional rights available under foreign privacy laws and regulations, to the extent those regulations apply to us. We will comply with any such rights upon reasonable request.
If you are concerned that we may have breached applicable privacy law, please contact us immediately at the contact details set out above. We will undertake a reasonable and expeditious assessment of the concern and suggest relevant resolution processes. If you are unsatisfied with our response to, or resolution of, your complaint you may contact your local privacy regulator, including, in Australia, the Office of the Australian Information Commissioner.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time in our sole discretion. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the App. Please be sure to periodically check this page to ensure that you are aware of any changes to this Privacy Policy. Any material changes to this Privacy Policy will be communicated to registered users by a notification to their Account. Your continued access to or use of the Platform after the effective date of such changes will be subject to the revised Privacy Policy. This Privacy Policy states, at the top of the page, the date on which it was last updated.
Unsubscribe
To unsubscribe from all future email, click the unsubscribe link in the welcome email or any subsequent email from us. You may also email or write to us using the details set out below.
Contacting us
If you would like a copy of the information we hold about you, would like to correct any information we hold about you, or have any questions or concerns about this Privacy Policy, including our use of service providers outside of your jurisdiction of residence, you can email our Privacy Officer at legal@yksi.app